Have you heard about robotic process automation (RPA)? It’s a new technological salvation for businesses, and it has proved to significantly enhance the efficiency and productivity of companies. Throughout years of experience implementing RPA, and with the valuable help of clients in various fields, like telecommunications, healthcare, insurance, and finance, we are able to provide you with 10 virtues of RPA that make it an effective solution for many of the challenges modern businesses face.
1. Resource saving
What are the two most precious resources? Time and money. RPA allows you to save both. Process automation allows you to save time on internal activities, like setting up new employees, delivering internal documents among employees, as well as the resolution of IT-related issues. Automation also implies a certain level of information simplification, which eases and accelerates interaction with clients, workflow for employees, and performance of devices. With this efficient time economy comes efficient time management – now your company has more time for internal development, increasing professional skills of workers, and sharpening its core domains expertise.
Money economy here is in the substitution of FTE with software, which can save your enterprise up to 80 to 90 percent. Another point in favor of cost saving is the usage of digital automation that completely excludes the need for paperwork, which, again, can take so much time.
One of RPA’s strongest points is that it can use the same IT systems as your FTE– without the unnecessary integration with all applications. This technology can also be adjusted based on seasons, if needed.
3. Boost in employee effectiveness
With RPA, employees can focus on more important tasks rather than putting their time, for example, into the duplication of information into several databases. This is, again, thanks to the timesaving feature provided by RPA. Devoting their time to activities that are more valuable for the business, employees become more engaged in their work. What is more important, now that the minds of your staff are freed from labourious and time-consuming tasks, is that they have some space for ideas. Those great ideas are the moving force for your enterprise, and you do not want to neglect that.
RPA is a robot, so it does not wear out, get tired or become unwilling to work, leave the company, or break your systems down. Moreover, it constantly records the data, making it easy to track. Also, in instances of system shutdowns or other malfunctions, RPA can recover data through its backup logs.
5. Customer satisfaction
Now that your employees are not worn out with tasks that take too much of their time, they actually can pay more attention to clients. It is not very common for a client to address a company’s support service strictly during working hours – oftentimes you can receive a call some time close to midnight or on the weekends. Nobody who is in need of help wants to be left out, so RPA allows you to spend more time on your customers, thus building more trusting and long-lasting relationships, and, of course, broadening the client base.
6. Clear governance structure
As RPA requires the same access as your FTE, it will create a need in clear definition of access rights for every application. In this way, the governance structure becomes better defined, so everyone knows their own applications.
7. Fast request processing
With RPA, clients’ requests are processed in real time; thus, the result can be seen in mere seconds. Another golden point for RPA is client request processing automation. In a case, where a client has to submit some documents for further approval, without automation, the whole process can take up to a month because documents have to be reviewed and signed, or in other ways approved by different people who, in turn, are usually busy. Hence, the process is nothing but turtlepaced. However, automating this procedure reduces the time of document processing down to a couple of days, which customers will most certainly love because no one likes waiting for long and having their time wasted.
8. Quick results
As soon as you have implemented RPA, your company will experience drastic changes in a couple of weeks and you will see a considerable progress. On average, it takes about eight weeks for us to implement an RPA project.
9. Consistency of high quality
People doing manual duplication of data in several systems tend to experience fatigue; they might forget things and allow a certain level of carelessness and mistakes. People are people, but sometimes this human factor can turn out to be catastrophic for business. This is when process automation comes to the rescue, not only because it excludes the possibility of mistakes, but also because it does not distort the data. RPA provides a consistent and precise process using one pattern to complete similar tasks. Its logic is developed by your best SMEs, and together with the RPA team, they will strive for the highest quality processes and output.
10. Better SLA analysis
With the help of a graph, RPA allows for monitoring the SLA’s current progress and issues relating to performance in order to help you understand whether or not there is any improvement to the work of your team.
Despite all the advantages of RPA, the technology is in no way designed to substitute human labor – it solely serves the purpose of facilitating and accelerating the management processes and workflow.
We believe that the future is in the unity of machine and human labor because, as effective and as fast as automation can be, it is of no use without a human touch. With the help of this technology, people will be able to devote more of their time to tasks that actually improve the quality of a company’s services and generate ideas, instead of expending their energy and potential in technicalities.